DineQCustom Software for DineQ
Pay first. Cook second. No time slots.
DineQ is a multi-tenant dine-in and pickup ordering platform where a kitchen ticket legally cannot exist until the money has cleared, built to replace phone-line chaos and delivery-app commissions.
Payment-first order state machine
2 → 8 Merchant classes → verticals
Industry
Food & Beverage
Services
Custom Software, E-commerce
Tech stack
8 technologies
Client since
Sep 2022
Client overview
Restaurants were losing orders to phone-line chaos and margin to delivery-app commissions, with no way to let a customer order ahead without either. AITC designed and built DineQ end-to-end — a multi-tenant dine-in / pickup platform where a kitchen ticket legally cannot exist until the money has cleared.
Challenge
Lost phone orders: Phone-in orders got lost, mis-heard, or forgotten during a rush, with the only record being whoever picked up the call.
Costly delivery-app commissions: Third-party delivery apps took 20–30% commission just to be discoverable, and told a restaurant nothing about who its own regulars were.
No cross-tenant oversight: A platform running many restaurants had no single place to approve a new restaurant, watch payouts, or investigate a disputed refund.
Solution we delivered
Discovery & planning
We mapped how an order actually moved from a phone call or a delivery app to a kitchen ticket, and found the real gap: payment status was a UI checkbox a kitchen could ignore, not a guarantee anyone could trust.
Solution design
We designed a payment-first order state machine where a kitchen ticket cannot exist until a payment provider confirms the charge, wrapped in a multi-tenant platform that lets any number of restaurants — and non-restaurant merchants — run on one deployment.
Key functionality delivered
Payment-first order state machine
Checkout re-prices the cart server-side; a kitchen ticket cannot exist until the payment provider confirms PAID.
Realtime dashboards & tracking
Restaurant queues and customer order tracking update live over Server-Sent Events, with no polling.
Multi-tenant isolation
Any number of restaurants run on one deployment, each scoped through a single tenant-role chokepoint.
Kitchen display & 80mm tickets
The kitchen display shows only paid and accepted orders, with print-ready 80mm ticket formatting.
Menu management
Categories, variants, and modifiers with CSV import/export and preview-before-publish.
Platform admin console
Restaurant approvals, commission rates, and cross-tenant oversight behind an 11-permission RBAC model.
Delivery approach
We shipped the payment-first checkout and kitchen display first, then layered in realtime dashboards, menu management, and the platform admin console as more merchant types came onboard.
Technologies
Jump to section
Team
- Project Manager1
- Product Designer1
- Frontend Developer1
- Backend Developer1
- QA Engineer1
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Result
Project duration: Sep 2022 — Feb 2023DineQ gives restaurants and other merchants an ordering platform where a kitchen ticket cannot exist until payment clears, with live order tracking replacing phone calls and shouted status updates. Any number of merchants — across food and retail verticals — run on one deployment with their own staff, menu, and branding.
2 → 8
Merchant classes → verticals
17
Order states tracked
11
Platform permission codes
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