Software Support and Maintenance
Stay ahead with our advanced software maintenance solutions.
At AITC International, we specialize in delivering comprehensive software maintenance and support services that enhance your business productivity.
What we offer
Functionality integration
Our team assists in designing, developing, and implementing new functionalities while integrating them with existing features or third-party applications.
Software audit
In addition to support, we perform comprehensive software audits for products developed by us or other vendors. Our audits use techniques like questioning, measuring, workshops, and validation.
Software upgrade
We conduct thorough software audits and provide recommendations for enhancements. Our architects suggest the best technological solutions and strategies for system improvements.
Support team
For long-term and complex projects, we offer dedicated technical support teams. These teams, comprised of project-specific members, are available based on various options such as on-call.
Ongoing support
Our ongoing support services include break/fix solutions, bug fixing, troubleshooting, backup, and advisory. Our specialists are always available to address and resolve software-related issues.
Software maintenance
Our maintenance services focus on modernizing and updating software systems post-release. This includes bug fixing, performance improvements, and new feature development to keep your software competitive.
Benefits of our software maintenance and support services
Professional support
Our team of developers, business analysts, and test engineers provides expert consultations and identifies the best strategies for your software. We tailor our approach based on software audits.
Multiple options
We offer a range of support options, allowing clients to choose a schedule that fits their needs and budget. Our flexibility ensures that our services align with your operational requirements.
Advanced consulting
In addition to software support, we provide consulting on digital transformation, software architecture, IT infrastructure, and other aspects of custom software development.
Transparent Cooperation
We prioritize high-quality service and keep you informed with regular reports on troubleshooting, bug fixing, new functionalities, and other updates.
Get consulting on support options
Discover how AITC International’s software maintenance and support services can benefit your organization. Contact us today to discuss your needs and learn how our professional solutions can enhance your software’s performance and reliability.
Our software maintenance and support process
1
Identifying your needs
We start by understanding your specific challenges to determine the best support services for your unique requirements.
2
Knowledge transfer
We ensure effective support by assembling a dedicated team, conducting knowledge transfer sessions, and developing comprehensive support plans tailored to your system.
3
L2 Technical support
Our Tier 2 support team addresses system issues without code changes, troubleshooting problems related to databases, software systems, and cloud solutions to ensure minimal downtime.
4
Continuous improvement
We consistently leverage feedback and insights from support activities to refine our processes, ensuring the continued effectiveness and efficiency of our support services.
5
L3 Technical support
For complex issues requiring code modifications, our Tier 3 support team provides expert-level assistance, resolving intricate problems with deep technical expertise.
Software support & maintenance involves providing ongoing updates, bug fixes, and enhancements to ensure your software runs smoothly. It is important because it helps keep your systems secure, up-to-date, and optimized, addressing any issues or performance bottlenecks before they affect your business operations.
AITC International offers a range of software support & maintenance services, including bug fixing, security updates, performance optimization, system monitoring, user support, version upgrades, and troubleshooting. We also provide proactive maintenance to prevent future issues and ensure your software continues to meet evolving business needs.
If your software is showing signs of slow performance, security vulnerabilities, or compatibility issues, it may need ongoing support & maintenance. Additionally, as your business grows or software technology evolves, regular maintenance helps keep your systems efficient and aligned with your objectives.
Yes, AITC International can provide support for both custom-developed software and third-party software systems. Whether it's managing integrations, applying patches, or optimizing performance, we can help ensure your entire software ecosystem is functioning optimally.
We prioritize quick resolution of issues. For critical problems, we offer 24/7 support and aim to address them as soon as possible. For less urgent matters, we typically respond within a set timeframe, depending on your service agreement. Our team is committed to providing timely and effective support to minimize disruptions.
Yes, we offer flexible contract options for software support & maintenance, including monthly, quarterly, and annual plans. We can tailor our support packages based on your needs, providing a cost-effective solution that aligns with the level of support your business requires.
Connect with us and let's build something together
We'd love to hear from you! Whether you have questions, need support, or want to discuss a new project, our team is ready to assist. Fill out the form below, and we’ll get back to you as soon as possible.
Contact
Our friendly team is here to help
+97715900970
What will you get?
- Client Oriented
- Driven
- Secured
- Solving
- Competent
- Transparent
What next?
- We will contact you at your convenience
- We do discovery and deep discussion on your problems
- We prepare a proposal